Black Bear Sporting Goods accepts returns for thirty (30) days after shipment. Buyer is responsible for all return shipping costs. Defective products are returnable for 30 days without restocking fees. A NON-NEGOTIABLE 10% RE-STOCKING FEE APPLIES TO ALL NON-DEFECTIVE RETURNS OR EXCHANGES. Shipping costs are non-refundable. Customer must request a return merchandise authorization (RMA) thru our website to receive instructions for returning the package. A RMA number will be issued with instructions for returning the package within two business days. Please note that RMA numbers will not be issued via telephone. All returns without a RMA number or sent COD will be refused. All packaging materials and parts must be included for a refund. We reserve the right to refuse returns with missing parts. Products damaged by the customer during installation may be given a partial refund or refused altogether. Ammunition, open software/data cards, international orders, freight truck only products and special order items are not returnable. Claims of shipment damage, incorrect/missing items, or non-receipt of goods must be made within 10 days.
RMA Request for Returns: Please email us at firstname.lastname@example.org or complete the Return Authorization Request Form below.
A confirmation email will be sent to acknowledge your RMA request once submitted.
Please contact us at 888-808-2327 if you do not receive confirmation. Thank You!