i purchased two of these back packs. One of them that i used daily had a thread come loose in the bottom where the shoulder straps attach. I called directly to drago Gear hoping they could repair it. they asked for a picture of the damage and a picture of the back pack with logo. and before i could say Hey they sent me a new back pack. They are amazing and make a great product. Also the service at black bear sporting goods was excellent. Highly recommend both.
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